OM van Lines

I went with this moving company because I was originally quoted $1500, after talking to the gentleman went up to 2187, I was willing to pay that I gave them a list of everything I wanted taken on the truck. When they got there, he looked at my stuff and said there’s no way it’s going to fit. They said I had more items than was originally estimated for. Apparently you don’t count bed rails when you are telling them you have a queen bed with headboard and footboard, two shelves that were in an armoire is also charged as two additional moving items they could’ve easily been placed back in. Because of this things that were originally in my estimate, an outdoor table and an outdoor grill had to be left behind. The move ended up costing me over $3700. I didn’t have a choice I was stuck and needed. My items put on. I left What I could. They put my items in storage for about two weeks when they finally came to drop them off, the bins were filthy, dirty, and these were brand new bins just purchased, my mattress topper had ants, I could tell they’ve dropped a box because the way the item was originally placed in there was in totally different than the way I packed it. They brought a tractor trailer which could’ve came down the yard but instead they told me I had to pay an extra $500 for a smaller moving truck because they were afraid they would get stuck in the yard. At which case I would’ve had to pay for towing, which they would’ve probably said I needed even if I didn’t.. I couldn’t take that chance even though I knew it wouldn’t get stuck in the yard. I highly recommend not using this company unless you wanna be taken over the coals.They lie, they’re untrustworthy, and to be honest with you they’re a bunch of bullshitters. Avoid this company at all cost.

Move size: 1 Bedroom Home Service cost: $3800

I will first start with the positive of this company. Gary the salesman was very polite and responded promptly to my phone call. The movers were great on both the NJ end and Alabama end. Aside from that, Steer clear of this company.

On the day of the move after packing all of our belongings onto the truck, they told us that it was going to be double what they estimated.

They low ball estimates to get you to go with their company.

Although Gary was very nice and followed through on all of my questions, at the end of the day he's just another shady salesman.

Their customer service representative was not any better. Michele from customer service refused to acknowledge their estimate was not even in the ballpark of what it should have been. She actually said that it should have been even higher than double the amount. We are reasonable people and understand that an estimate can change, but never by that amount. We were held hostage with no other way to get our belongings to Alabama.

So, if you want to use this dishonest company good luck. It has been two weeks, and we are still waiting for our sales rep to get back to us.

Move size: 2 Bedroom Home Service cost: $7200

I used OM to move New York to florida. I spoke with Charlie and William, who were great. Very knowledgeable and attentive. I had a horrible experience the first time I moved with a subcontractor company. Charlie gave me great pricing and some packaging free. The moving team was great worked non stop. Great price, they let me use credit card and Zelle. Great experience beginning to end. Very great full to the entire team. Just tell them everything you have and what you need them to do. Send pictures and videos. Thank you OM I would refer anyone to them. True good moving company.

Move size: 2 Bedroom Home Service cost: $1804

Do not use this company. They will do multiple video calls to make you feel comfortable about the quote, yet on the day of move they will bump up the cubic feet requirements astronomically. I was give 3 different quotes over video call that ranged from 1300 cubic feet to 1600 cubic feet. On the day of move I was charged for 2500 cubic feet. However, when my items were delivered the content only occupied 1200 cubic feet. Stay away from this company. I have an ongoing complaint with Better Business Bureau as well. But it seems the company knows how to navigate those hurdles at consumer's dissatisfaction and cheating. STAY AWAY!!! Do not let George or Michelle convince you otherwise that the online reviews are fake or that customer added lot of items last minute. I have a proof that shows my content was less than 1200 cubic feet. When I submitted that proof, I was offered $500 to settle without them admitting any wrongdoing while they had over charged me by $2500.

Move size: 3 Bedroom Home Service cost: $9500

I spoke with Kellie in sales and she was lovely. Unfortunately, my experience with OM Van Lines after I signed the contract was nothing short of miserable. During pickup, it was also slightly chaotic but that is not why I am writing this review. Less than 24 hours before my delivery was supposed to arrive in Chicago from my Miami-Chicago move, they informed me that there will be an additional $350 shuttle fee. I got in contact with a manager, Lisa, who was extremely rude, argumentative, and made up her own legislation for the reasoning of the shuttle fee. I asked her to point out where in the FMCSA and DOT websites the rules she was mentioning are. She responded with a screenshot of ChatGPT, which, if you have ever gone to school, would know that it is not always reputable. I did my due diligence and spoke with the Chicago DOT as well as other shipping companies around the city which said that she is making things up as well. I kept on pushing because I quickly caught on that it is a cash grab. She proceeded to say that she has to “make dinner for her children” and that “when you have your cdl and drive a 76’ truck for a living then come back and tell me what your opinion is.” Very unprofessional company, and treat you like nothing after you sign the contract and get through the sales people.

The cherry on top, the truck driver Alex Gol, comes into the loading dock with my items. Most likely been informed by this Lisa character that I’ve been rude, he is stone cold. I tell him I can bring my stuff up to my apartment myself so that they cannot charge me for any other add-ons that they have. I told him “let me go upstairs to make sure my tv screen works” so I could plug it in. Fortunately for me it was fine, but I went back downstairs and he was gone. I called him, no response. Then I texted him and told him that he forgot his tip and he told me to Zelle him. What a joke! Mans wasn’t getting a tip regardless after the experience I had.

Move size: Partial Move Service cost: $2000

Moving is stressful enough, but this "company" takes it to the next level. Doubling the initial cost, lying about delivery dates, rude customer service, only accepting cash or postal money orders when furniture finally arrives. They actually gave us the wrong amount due on delivery so the movers stopped taking our belongings off of the truck. We had to go running around on Veteran's Day when post offices and banks were closed, while the movers sat in the truck. They refused to use the credit card that we used when they initially picked up our furniture. They even quoted us as having to pay them an extra $650 a day if we did not come up with the cash on Veterans Day. They have no concern for their customers, only for the mighty dollar. Stay away at all cost. By the way, they market themselves as OM Van Lines until your belongings are on the truck and then they give you the contract with OM Logistics and Trucking LLC on the top (has a D- Better Business Bureau rating). Very shady.

Move size: 3 Bedroom Home Service cost: $6500

A huge shout out to OM Van Lines! They made a monumental project seem painless. Our movers were pleasant, helpful, and worked in a timely fashion. From start to finish it was a pleasure. Alex was also a pleasure and easy to work with when he came out to do the estimate and Grant followed through to make sure I was happy with the job. I couldn’t have asked for more. Relocating after almost 20 years seemed daunting, but OM Van Lines' effort and efficiency was top notch!

Move size: 3 Bedroom Home Service cost: $3200