OM van Lines

Do not use this company. They will do multiple video calls to make you feel comfortable about the quote, yet on the day of move they will bump up the cubic feet requirements astronomically. I was give 3 different quotes over video call that ranged from 1300 cubic feet to 1600 cubic feet. On the day of move I was charged for 2500 cubic feet. However, when my items were delivered the content only occupied 1200 cubic feet. Stay away from this company. I have an ongoing complaint with Better Business Bureau as well. But it seems the company knows how to navigate those hurdles at consumer's dissatisfaction and cheating. STAY AWAY!!! Do not let George or Michelle convince you otherwise that the online reviews are fake or that customer added lot of items last minute. I have a proof that shows my content was less than 1200 cubic feet. When I submitted that proof, I was offered $500 to settle without them admitting any wrongdoing while they had over charged me by $2500.

Move size: 3 Bedroom Home Service cost: $9500

I spoke with Kellie in sales and she was lovely. Unfortunately, my experience with OM Van Lines after I signed the contract was nothing short of miserable. During pickup, it was also slightly chaotic but that is not why I am writing this review. Less than 24 hours before my delivery was supposed to arrive in Chicago from my Miami-Chicago move, they informed me that there will be an additional $350 shuttle fee. I got in contact with a manager, Lisa, who was extremely rude, argumentative, and made up her own legislation for the reasoning of the shuttle fee. I asked her to point out where in the FMCSA and DOT websites the rules she was mentioning are. She responded with a screenshot of ChatGPT, which, if you have ever gone to school, would know that it is not always reputable. I did my due diligence and spoke with the Chicago DOT as well as other shipping companies around the city which said that she is making things up as well. I kept on pushing because I quickly caught on that it is a cash grab. She proceeded to say that she has to “make dinner for her children” and that “when you have your cdl and drive a 76’ truck for a living then come back and tell me what your opinion is.” Very unprofessional company, and treat you like nothing after you sign the contract and get through the sales people.

The cherry on top, the truck driver Alex Gol, comes into the loading dock with my items. Most likely been informed by this Lisa character that I’ve been rude, he is stone cold. I tell him I can bring my stuff up to my apartment myself so that they cannot charge me for any other add-ons that they have. I told him “let me go upstairs to make sure my tv screen works” so I could plug it in. Fortunately for me it was fine, but I went back downstairs and he was gone. I called him, no response. Then I texted him and told him that he forgot his tip and he told me to Zelle him. What a joke! Mans wasn’t getting a tip regardless after the experience I had.

Move size: Partial Move Service cost: $2000

I recently had a horrifying experience with OM Van Lines that I feel compelled to share. Initially, our salesperson, Alex Frost, quoted us $3,375 for our out-of-state move, which seemed reasonable for a tightly packed 20 x 10 storage unit. However, once the truck was loaded and we were ready to leave, we were suddenly informed that the new price was just under $6,000!

This unexpected $2,500 increase was outrageous, especially since the company knew we were leaving that night for good and had no choice but to pay. When we challenged the additional cost, we were absurdly told it was due to the addition of a box of cleaning supplies, an ironing board, and totes. This explanation was completely unconvincing and felt like a blatant attempt to take advantage of our situation.

To make matters worse, the night before delivery (Saturday), we were informed that the 80-foot trailer (Note: section 3 of the Binding contract indicates customer should be able to accommodate a 53 ‘ trailer) would not fit on the road by our new home. We were told we would need to come up with an extra $1,500 in Cash within 18 hours or our furniture would be shipped back to New York, and we would be charged a substantially higher re-delivery fee. This last-minute cash demand put us in an impossible situation and added an enormous amount of stress leading to signing forms under complete duress with the only alternative of never seeing your belongings again.

In the end, we had to pay OM Van Lines a staggering $7,300 mostly in cash, far from sales rep Alex Frost’s calculation of $3,375 when we hired this “company.” To add insult to injury, several of our furniture pieces, including a vintage Bombay chest from my late mother, suffered severe damage and some of our boxes marked fragile were crushed and had footprints on them. This is no surprise, considering OM Van Lines uses day laborers from Craigslist to defer liability, and our items were loaded and unloaded by them four times during the NY to Florida move. The only bright spot was that the final two Craigslist day laborers were professional and more respectful of our personal belongings than any of OM Van Lines' employees.

Furthermore, OM Van Lines showed no concern for the condition of our items or the timing of their arrival. Their primary focus seemed to be on securing large cash transactions, regardless of the inconvenience and stress caused to us. Additionally, Michelle in customer service and Maria, the truck driver who shamed and intimidated me when we questioned being able to produce unplanned sums of cash on a Sunday. More specifically, OM’s idea of customer service is gaslighting the customer. Michelle will talk you in circles.

I would strongly advise against using OM Van Lines for your moving needs. Their deceptive pricing, unprofessional conduct, gaslighting, and last-minute demands for large sums of cash made an already challenging move far more stressful than necessary. Additionally, their use of Craigslist day laborers resulted in significant damage to our cherished belongings from deep furniture gauges to crushed boxes marked fragile with footprints as if damage was done deliberately.

There was a huge case in Florida several years back brought about by the AG that successfully targeted 10 companies for similar practices and it is appearing this company may have been one and reinvented itself with a new name given that under its current name has existed for three years despite their website claim they have been around for decades.

OM Van Lines is being given an opportunity to fix this issue with me. If they do not do so without further delay, I will pursue being made financially whole by them through whatever means necessary.

From their website:

1. **Highly Qualified Staff**:

-They use unvetted day laborers from Craigslist

2. **Honest and Flat-Rate Pricing**:

- This is a blatant lie, numerous customers have had their quoted rate tripled.

3. **100% Satisfaction Guaranteed**:

- OM’s idea of customer service is Gaslighting and intimidating their customers.

PS: I’m writing this review from my business page because OM Van Lines blocked my personal page. If any one had questions please DM me at Wendy A Lawrence

Wendy

17 complaints in two years #BBB

Move size: 1 Bedroom Home Service cost: $7400

When I spoke to Gary from OM Moving, he told me that OM moving was not one of those companies that waits until they load and then holds your possessions hostage as the rate skyrockets. That was false, that is exactly what happened today.

I was on the phone when your crew arrived, they went through what we were booked for, how they do the BOL, took our information and my wife paid them the agreed amount.

AFTER they had the van loaded, they changed the price and demanded $853 for the $1703 increase in price. Our “Binding moving estimate”, quoted us 1000 cf. After they finished loading the foreman said we occupied 1450 cf. The driver yelled at my wife and asked if we wanted to have them remove the 450 extra cf of our belongings. I was on the phone with her hearing his man yell at her. I could hear my wife crying in tears as the foreman continually spoke over her and berated her for not understanding the increase in price.

My wife lost a day of pay on the moving day. We had scheduled the move for Sunday the 9th, her day off. I did OM Moving a favor and agreed to move it to the 11th. Her daily income is between 400-550 a day. So after giving up her money for the day we have to deal with this fiasco.

Move size: 3 Bedroom Home Service cost: $5387

A huge shout out to OM Van Lines! They made a monumental project seem painless. Our movers were pleasant, helpful, and worked in a timely fashion. From start to finish it was a pleasure. Alex was also a pleasure and easy to work with when he came out to do the estimate and Grant followed through to make sure I was happy with the job. I couldn’t have asked for more. Relocating after almost 20 years seemed daunting, but OM Van Lines' effort and efficiency was top notch!

Move size: 3 Bedroom Home Service cost: $3200

Moving across states is a very stressful thing to plan out, but OM Van Lines made it a breeze for me. As a single mother, I was looking for a company that could handle my move from New Jersey to Florida efficiently and with care, and I found exactly that in OM Van Lines.

From the moment I contacted their customer service team, I felt like a priority. They were friendly, knowledgeable, and genuinely interested in understanding my specific needs. They provided me with a comprehensive quote that was surprisingly affordable considering the high level of service offered.

The moving team with crew leader Wilson arrived promptly on moving day, and I was immediately impressed by their professionalism. They took the time to carefully wrap and pack my belongings, treating even my most fragile items with the utmost care. I could tell that they were well-trained and had a genuine concern for my possessions.

Throughout the move, Michelle from customer service kept me informed and were always reachable whenever I had a question or concern. They delivered my belongings to my new Florida home on time, and everything arrived in perfect condition. The team even went above and beyond by helping me unpack and set up some of my furniture.

What truly sets OM Van Lines apart from other moving companies is their attention to detail and commitment to customer satisfaction. They took the stress out of a potentially overwhelming move and made it a pleasant experience. Their blend of professionalism, efficiency, and personal touch was a winning combination that left me more than satisfied.

I want to express my heartfelt thanks to the entire team at OM Van Lines especially Alex who was my salesperson for their exceptional service. I would highly recommend them to anyone planning a move. Their dedication and hard work made my transition from New Jersey to Florida seamless and stress-free.

Thank you, OM Van Lines, for turning what could have been a nightmare into a great move!

Move size: 1 Bedroom Home Service cost: $800

The team of four movers were on time, professional, and so helpful! There was no parking on my street on account of preparations for a parade and these guys secured the best possible parking spot. They moved all of my items carefully- nothing broke and nothing was lost. They even helped me arrange things in my new apartment. I would definitely recommend them to anyone moving. The price was right- I didn’t want to and didn’t have to lift a finger. All in all the move was done in 3.5 hours with a solid 30 minute drive to the new location.

Move size: 4 Bedroom Home Service cost: $5450

Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as well as lie by omission. My original quote was $4,200 to move a small one bedroom apartment from Suffern, NY to Santa Fe, NM. My final bill was over $7,000. That's a 65% increase above the original quote. You may think I made a mistake or didn't understand how much stuff I was moving, but you would be wrong. I sent them photos and dimensions of everything I wanted moved. That's how they arrived at their original quote! The only mistake I made was signing a contract with these manipulative, deceitful scammers. Their business survives only because they count on clients apathy once their items have been delivered. NOT THIS TIME! I have no misapprehensions that I will ever see a dime from these shysters but I can certainly share my experience. This company doesn't have the integrity or the spine to address this. When I complained, they were rude, threatening, disrespectful, and didn't want to hear it. They actually tried to explain how difficult it was operating a moving company, and Santa Fe was REALLY far away. Well, as far as I know, Santa Fe didn't get further away from NY after they gave me the original quote. When they come to your home to pick up your stuff, they know they have you between a rock and a hard place and have no problem taking advantage of you. William, Charlee, Lisa Marie, and Michelle are liars, not nice people and the owner of this company should be ashamed of themselves. If a guy named Igor comes to your door to pick up your stuff, shut it immediately. You're about to be screwed. I'm preparing letters and evidence for attorneys general in NJ and FL and transportation authorities, TO START. I have much more to share but i'll let the investigators handle that.

Move size: 1 Bedroom Home Service cost: $7000

I was contacted by too many to name companies when I went online looking for a moving company. It was fate that I answered the call from OM Van Lines. The Rep that I spoke with was very informative, transparent as well as knowledged. She guided me thru the process efficiently and thoroughly taking my inventory. It was explained to me that the cost of the move was based on the space utilized on the truck and that it was imperative that I include absolutely everything that I was moving. I was very pleased and moved forward with a deposit on first contact, that's how confident I was with her proficiency. The rest of the moving process went exactly as she explained. Other people that contacted me from the company were just as informative and kind. I recommend OM Van Lines as a Moving Company and will share their name with family and friends that need moving services in the future. Thank You OM Van Lines for facilitating a wonderful moving experience. ⭐⭐⭐⭐⭐

Move size: 2 Bedroom Home Service cost: $3250

At the recommendation of Alex Frost, I put down a $50 refundable deposit to reserve a date/truck for a small move I was doing. However, I decided to rent a truck and do the move myself. I notified him the next day that I was cancelling and to please refund the deposit which he said he would do. Long story short, after a month, and after a number of excuses and promises, no refund. I had told him at one point if I didn't get by a month I would dispute the charge on my card (I have), would post reviews sharing my experience (this is one), and send a letter to the Better Business Bureau. Maybe they would have done a good job on the move, but based on this I would not trust them

Move size: Partial Move Service cost: $2900

Worst Company to hire for moving. Wish I did a better search of reviews before hiring OM Van Lines. Similar to many reviews, copy gave initial quote and when they showed up to pick it items that price changed. Was told original estimate was for 1,732 cubic feet of truck space. I understand we can't estimate all our belongings correctly but the drive estimated that it would be 4,000 cubic feet when he arrived at my house. He did a quick walk through to see the items, which we had all the big items accounted for. Mind you they showed up with a truck that could hold 2,800 cubic feet so they needed to get a second truck on a Sunday. In order for them to take my furniture that was already packed for our move from NY to NC, i had to come up with an extra $3,000 on a Sunday.

Come to the delivery that Saturday, the 53 foot truck pulled up that could carry 4,200 cubic feet, thinking that this truck would be full seeing how I am paying for 4,000 cubic feet at this point. The doors to the truck open and our stuff only took up a little more than half the truck, at 2,400 cubic feet. Inside the truck they have markings so they know how much to charge you for. I asked the driver if all my self was there because I was charged for 4,000 cubic feet and he stated that it was. So my thought is that the employees picking up, do a horrible job packing the truck to overcharge, and then the delivery people pack the truck correctly so they can fit more stuff into the move. So I was overcharged for 1,600 cubic feet which was close to my original quote.

I tried multiple times to contact the company and got no where. Was told the manager would call me and never did.

At this point, I am writing a letter to the Attorney General in New Jersey where they main office is located. Based on a lot of these reviews and understanding that the more complaints the Attorney General gets on a company the better the results are, I would recommend everyone writing a letter to them.

Move size: 4 Bedroom Home Service cost: $18000

On my initial call with Frank, he estimated after going through my entire list of items that our move would cost around $2500 and also told me that our delivery would probably only take 4-5 days from pickup. Both of those estimates were grossly wrong. After pickup, when all of our stuff was already loaded, the movers told us we had gone over the estimated cubic feet and the new price was $4100. Their business model seems to be: purposely underestimate your cubic footage up front to get you to sign the contract and put down a deposit, as many other reviews here have noted.

Our pickup day was Friday 8/8/25. Delivery was Saturday 8/23/25, a full 15 days later. I didn't even get a delivery day estimate until 8/19. If I had known the actual price and delivery timeline up front, I never would have gone with this company. The only pros: the mover guys were friendly and fast, and they didn't damage or break anything major other than some smushed boxes and a broken wheel on a cheap IKEA file organizer.

If they are quoting you a price up front that seems FAR lower than other movers, don't believe it!

Move size: 2 Bedroom Home Service cost: $4100

Do NOT use them...They lie. Plain and simple. It all started with Darrin W (sales guy). We agreed on dates for pick up and when I called to confirm the next morning, Lisa (manager) states that she has no idea where Darrin got the date, but she couldn’t accommodate for at least three weeks later. Then we reviewed the limited list of items. I measured and had dimensions of everything. Was told if that’s what they were loading, my binding agreement is what it would cost. The truck arrived for pickup and the driver told me they under estimated the space and if he was going to load, I had to agree to more $$. I had no choice, I needed the delivery because many other deliveries were dependent on the contents being delivered by OM Vanlines. Prior to the delivery I called and discussed with Michelle (customer support) how they charged me more when they picked up vs what i got for a quote. I discussed the contents with Darrin/Lisa and we listed everything that was being moved. I provided measurements of everything and nothing changed from when i signed contract to when they picked up at my Gloucester house, yet i was charged an additional $600+. Her response was you should not have let them load. Looking back, she is 100% right. All three company reps were rude . In the end they also lost an eight foot ladder!! There’s more but I think you get the picture. Moral of the story - do not under any circumstances use there services.

Move size: Partial Move Service cost: $2200

Nightmare move with this company. Original quote was 2100, when they picked up my items final price was $5000. They delivered 10 days later after date I was promised I would receive my items. My $500 vacuum cleaner was STOLEN and never delivered. Multiple large furniture items were damaged and broken, not to mention that all of the boxes were crushed. No respect for your items at all. Stay away from this company! Entire experience with them was nothing short of terrible!

Move size: 2 Bedroom Home Service cost: $5000

Our experience with OM Van Lines involved two trucks and six men. They showed up on time for the packing. Not an easy task coming out of Jersey City during the morning rush hour. Every piece of furniture was protected. There were no damages, no missing pieces. Two days later they again showed up on time at our new home. Again, not easy because they had to travel from Jersey City to eastern Long Island, about 90 miles. Unloading was swift with no issues. Furniture taken apart was re-assembled perfectly. This group of men were professional and knew their business. There were no issues from the start to the finish. I would use OM Van Lines again, without hesitation. The company office staff and the truck crews relieved any anxieties we had going into this stressful part of our lives. This company made the move easy. Use them!!

Move size: 4 Bedroom Home Service cost: $47000

Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as well as lie by omission. My original quote was $4,200 to move a small one bedroom apartment from Suffern, NY to Santa Fe, NM. My final bill was over $7,000. That's a 65% above the original quote. You may think I made a mistake or didn't understand how much stuff I was moving, but you would be wrong. I sent them photos and dimensions of everything I wanted moved. That's how they arrived at their original quote! The only mistake I made was signing a contract with these manipulative, deceitful scammers. Their business survives only because they count on clients apathy once their items have been delivered. NOT THIS TIME! I have no misapprehensions that I will ever see a dime from these shysters but I can certainly share my experience. This company doesn't have the integrity to address this. When I complained, they were rude, threatening, and disrespectful, and didn't want to hear it. They actually tried to explain how difficult it was operating a moving company, and Santa Fe was REALLY far away. Well, as far as I know, Santa Fe didn't get further away from NY after they gave me the original quote. When they come to your home to pick up your stuff, they know they have you between a rock and a hard place and have no problem taking advantage of you. William, Charlee, Lisa Marie, are not nice people and the owner of this company should be ashamed of themselves. If I guy named Igor comes to your door to pick up your stuff, shut it immediately. You're about to be screwed. I'm preparing letters and evidence for attorneys general in NJ and FL and transportation authorities, TO START. I have much more to share but I'll let the investigators handle that.

Move size: 1 Bedroom Home Service cost: $7000

I unfortunately am living and learning the hard way. I hired this company for a pack and move from Central PA to Central OH. I worked with Frank T., who seemed like a decent human being trying to do right and provide a solid service, even quite considerate and friendly with what seemed like sincere concern for helping with our move. I was quoted at right at $10k to pack and move the belongings from our 3-story townhome and our storage unit.

I had expressed concern multiple times about the space and that I was worried it might not be enough. Frank reassured me multiple times, as recently as 3 days prior, that I was in good hands and that we were all set.

When the movers arrived (5 men) I was told pretty quickly that my amount would be more before we even fully loaded my storage unit, likely $15k based on volume. Of course this was irritating and an expensive increase, but we were partially loaded and I was just ready to get the move over with. After getting back to the house and continuing the load, they ended up having to go rent an additional U-haul to fit all the items and handed me a bill for $23k. Not only was that more than double the estimated cost, it was after 6 and there was no way to get a wire or anything set up. So I ended up having to wait until the next morning to be able to pay it (which mind you, I had paid before 8 am). I do want to say here though, the team of movers I had were fabulous. They were kind, efficient, thorough and hard working (the only positive of this experience).

The move occurred on Monday with the expectation of delivery on Wednesday. I see an email Tuesday in the afternoon with an urgent message that my payment hasn’t been received. I call and Michelle informs me that because they were expecting a wire transfer they didn’t see my $11k credit card payment. Mind you, I’m getting this “urgent email” 8 hours after the payment had already been made. But due to this delay, which was their fault, suddenly my delivery date gets moved to Friday-Saturday. In this time frame I had also disputed the charged amount and shared my displeasure to which nothing was done. Initially Michelle was professional and still kind in her emails, by the end of our interactions she was rude, hostile and honestly, negligent about my concerns. As a person who works in customer service, her demeanor was less than impressive. Although, I imagine she spends her entire day dealing with angry people based on their garbage business structure, so maybe she’s hanging on by a thread herself. But either way, a horrific service experience.

Yesterday I get notified that our delivery will take place on Friday between 12 and 5. Then at 11, Michelle calls to tell me they had a cancellation for a delivery and my truck can deliver at 3 pm. Seemed odd since I’m at least 7.5 hours from their location in NJ, but I was ready to be done with them so I agreed. We were at the new house ready for them at 3, the truck doesn’t arrive until 4:45, no communication at all from him, but a man shows up at the house who had received a last minute call from the driver that he needed some help on a delivery. They had posted a Craigslist ad for help! This “professional moving company” was seeking out strangers to come into my home and handle my things. Absolutely unacceptable. I called to talk to Michelle about this and was completely dismissed. The driver spoke broken English at best and the actual person with him spoke even less. I had to pay cash and he wanted it immediately before even opening the truck up. He was rude, standoffish and even recounted the money I counted right in front of him. The two men he hired basically off of Craigslist (who fortunately turned out to be very helpful) did 10x more work than the driver, and based on the loud argument at the end of my driveway, he didn’t pay them well either.

Not all of my stuff was rebuilt, boxes were damaged, there was 0 care with the items and helping them get to their proper home, and the unprofessionalism across the board was nauseating.

Not only do I feel bamboozled, I am out a tremendous amount of money that I hope I can fight back for, but what an awful, awful experience. Save yourself the pain, hassle, financial distress and horrible experience. Avoid this company at all costs. Their business practice is garbage and I can assure you, you deserve better.

Move size: 4+ Bedroom Home Service cost: $23000